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- Emotional Intelligence: Most managers know from experience that Emotional Intelligence makes a difference in how their team members perform-but how do they help their team members to become more emotionally intelligent at work?
This workshop helps teams understand the core competencies of EI and the value of EI in improved participation, collaboration and ultimately-team effectiveness Each participant will complete an EQ Assessment and learn specific strategies for improving interpersonal effectiveness. They will practice hands-on strategies to help resolve an emotionally charged situation.
- Team Building: Managers understand the great value that diversity can add to their teams’ performance, but wonder how to enhance team members’ appreciation of each others’ strengths.
In this training team members will better understand the unique work styles that are a part of their particular work group. A framework for understanding work types is introduced, as well as tips for working effectively with different work types.
- Conflict Resolution: Conflict within a group can significantly interfere with team performance. When those conflicts are unresolved, the result is often morale problems, which ultimately impede creativity, problem solving and concentration.
This seminar introduces specific techniques which can facilitate a new understanding of old conflicts between team members, and help the team to move beyond individual differences.
- Effective Communication: Whether speaking, listening or writing -one’s ability to communicate effectively has implications for performance, team work and effective management.
Successful communication involves speaking clearly and listening actively. Verbal and non-verbal communication, techniques for active listening, and assessing the impact of the message will be discussed. This interactive seminar gives participants an opportunity to experience a variety of communication styles and their impacts. Techniques for effective communication with direct reports, clients, co-workers and managers will be presented.
- Giving and Receiving Feedback: The ability to give appropriate, well timed feedback is one factor that contributes to a high performance culture.
Professional growth inevitably involves the need to give and receive feedback. This seminar gives strategies for easing the feedback loop and enhancing its’ effectiveness. Topics include: useful vs. non-useful feedback; obstacles to getting and giving appropriate feedback, and techniques for particularly challenging situations.
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